CUSTOMER FAQs

1. What is Finkle and how are you different from other online grocery delivery websites and apps?

Finkle is an Australian online delivery platform that connects local grocery stores, delivery partners and customers. We specialise in delivering groceries and alcohol. 

We are different to other online grocery delivery websites and apps due to the following reasons:

• Same day delivery of orders^# – most other companies do not provide this service
• Low flat delivery fee of $6.99 per order – most other companies have very high delivery fees
• No service fee charged to grocery owners – we support local grocery stores and bottle shops by not charging them any service fee, it’s literally free for them to join our platform
• No service fee charged to our delivery partners – we support our delivery partners by not charging them any service fee, they get paid a market leading rate for each order they deliver and they get to keep all of it
• Environmentally friendly – we use only recyclable bags for our deliveries

2. How does Finkle make money then?

As we do not charge any service fees to local grocery stores or delivery partners, the products sold on our platform are slightly more expensive than what you would find inside your local grocery store or bottle shop. Our customers are more than happy to pay these slightly higher rates for the convenience of getting groceries and alcohol delivered to their homes quickly and in the process support their local grocery stores and bottle shops.

3. Which suburbs do Finkle service now?

We are growing every day. Currently we service the following suburbs – Melbourne CBD, Richmond, Point Cook, Hoppers Crossing, Box Hill and Cranbourne.

4. How do I start ordering through Finkle?

You can start ordering groceries and alcohol now by downloading our app.

Android users, download the Finkle app through Google Play

iOS users, download the Finkle app through App Store

5. Is contact free delivery available through Finkle?

All our deliveries are contact free. If you live in a house, our delivery partners will drop the groceries in front of your door. If you live in an apartment, they will call you to confirm delivery.

6. Do I need to provide an ID for Alcohol Delivery ?

To accept an Alcohol Delivery, you will need to show our Delivery Partner an Age Proof ID (eg Driver's Licence) to prove that you are over 18 years. As per the Liquor Control Reform Act 1998 (Victoria), it is an offence to supply alcohol to a person under the age of 18 years or for a person under the age of 18 years to purchase or receive liquor.

7. Who do I contact if I have an issue with my order or payment?

If you have any issues with your order or payment, please contact support@finkle.com.au and we will endeavour to get back to you as soon as possible. Provide your order number and mobile number for quick turnaround.  

# when orders are made before the cut off time for same day delivery